JAX On The Move

We believe the future of transit is shaped by the people it serves. That is why we are connecting with the community to ensure the voices of Jackson County residents, visitors, and partners are heard! Feedback from the community is critical to the JAX On the Move Comprehensive Transit Study.

Whether you are a JAX customer, an SIU student, a local business owner, or a community development enthusiast, your feedback is essential in building a system that benefits everyone.

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JAX On The Move Comprehensive Transit Study Community Connections Share Your Vision Study Frequently Asked Questions

JAX On The Move, Connecting Communities

Prioritizing your needs, redefining the future of transit in Jackson County

JAX Mass Transit is adopting a fresh and innovative look at the foundation of its transit system, focusing on future enhancements to its transportation network and improving the overall customer experience. The JAX On the Move initiative aims to foster community connections, improve accessibility, and ensure that every rider, regardless of their location, can depend on public transit programs and services administered by JAX.

Comprehensive Transit Study

JAX Mass Transit initiated a Comprehensive Transit Study in Fall 2024. This twelve-month planning effort accounts for recent network revisions and builds upon recent system enhancements, reinforcing our commitment to improving the system to better serve the residents and visitors of Jackson County. The recommendations resulting from the study will form the basis for future operational, administrative, facility, and passenger infrastructure improvements, as well as internal policy updates for JAX.

The study effort is focused on identifying the transportation needs of community members and establishing realistic options for future service improvements to increase system and operational efficiencies and enhance the customer experience. Additionally, the study prioritizes improving accessibility and inclusivity, ensuring that transportation services are equitable and meet the needs of all Jackson County residents.

Community Connections

The core element of the JAX On the Move initiative is public engagement and community outreach. A comprehensive public engagement campaign was established to drive the study and ensure the voices and needs of community members are heard. This campaign includes a variety of outreach activities, including,

an onboard customer survey effort,
a public survey effort,
community pop-up events,
town hall meetings
interactive workshops, and
social media engagements

An onboard survey effort occurred in November 2024 to capture input from current riders. Our public survey is now live and will close on Friday, February 14, 2025 (see below for details). Special efforts are made to include underrepresented and marginalized groups, ensuring that the transportation needs of the entire community are considered. Survey instruments and promotional materials are translated to Spanish and available in alternative formats, as requested. Stay tuned for details on how you can participate!

Share Your Vision for the Future

We value your input! Our public survey is now live and will close on Friday, February 14, 2025. Click on the QR code or link below to provide feedback! Your input will help shape the future of JAX and ensure the system meets the needs of the entire community.

Your support and feedback are greatly appreciated!

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Study Frequently Asked Questions

Got Questions? We’ve Got Answers!

Wondering about our Comprehensive Transit Study? We’ve got all the details you’re looking for!

Take a quick detour to our Frequently Asked Questions (FAQ) page—it’s the one-stop spot for everything you need to know. No need to guess, just click below and let the answers come to you:

Study FAQ